Your Guide to the Platform

Creating an Account

Register in two quick steps: first enter your name, email, password, and phone number; then fill in your demographic details (gender, location, birthday, languages, and interests). You must also read and accept the Terms & Conditions before completing sign-up.

Email Verification

After registering, you'll receive a verification email. You must click the link in that email before your account is fully activated. Check your spam folder if it doesn't arrive within a few minutes.

Forgot Your Password?

If you forget your password, click "Forgot password?" on the login page. Enter your registered email address and you'll receive a secure password reset link. The link expires in 1 hour.

Email Notifications

During sign-up you can opt in to receive promotional emails and newsletters. Regardless of this preference, you will always receive important transactional emails such as ticket confirmations, waitlist promotions, and password resets. You can update your notification preference at any time from your Profile.

What are Clovers?

Clovers are the platform's virtual currency. You earn them passively and by being an active member. They're used to purchase tickets directly for popular events — spend Clovers and your ticket is issued instantly, no waiting for a ballot draw.

How to Earn Clovers

Spending Clovers

When registering for a popular event, you can spend Clovers to buy tickets directly. Your ticket is issued instantly — no ballot, no waiting. The cost varies per event and is set by the event organizer. Clovers are also spent in the Store to purchase real items.

Transfers

You can send Clovers to other members. Transfers include a tax (base rate: 50%) that decreases at higher levels — Diamond and Legendary members pay no tax at all. Bronze members cannot transfer Clovers. See the level table below for exact rates.

Two Ways to Register

Seat Selection

For events with reserved seating, attendees who purchase with Clovers can choose their preferred seats from an interactive map before completing their purchase. Seats are color-coded:

• • White / Available — Open for selection
• • Amber / Premium — Priority seats reserved for priority purchasers
• • Gray — Occupied or unavailable

Age Restrictions & Minors

Certain events specify a mandatory minimum age requirement (such as 18+, 21+, or adult-only). For such restricted events, attendees below the threshold are strictly ineligible and parental consent cannot waive this rule. For events where minors are eligible, attendees under 18 must obtain parental or guardian consent before registering. Make sure your Date of Birth is saved in your Profile, and bring valid photo identification to the venue.

Severe Weather & Event Changes

If the Hong Kong Observatory issues a Typhoon Signal No. 8 or above, or a Black Rainstorm Warning on event day, organisers may postpone or cancel the event. Updates will be communicated immediately through the platform, and any virtual credits spent on tickets will be refunded in full.

Waitlist

When all slots for an event are filled, you may be able to join the waitlist. If another attendee cancels their ticket, the next person on the waitlist is automatically promoted and notified — you'll receive a notification and email giving you a limited time to confirm.

After the Ballot Draw

If you're selected in the ballot, you'll receive a notification and have a limited time to confirmyour attendance. If you don't confirm in time, your spot goes to the next person in line.

Check-In

On the day of the event, you'll need to check in to mark your attendance. There are two ways:

Multi-Timeslot Events

Some events offer multiple timeslots (e.g. morning and evening sessions). Each timeslot has its own capacity, pricing, and check-in window. You can register for one or more timeslots of the same event.

Assigned Seating

For venue events with assigned seating, seats are automatically assigned when your ticket is issued. The system tries to keep multi-ticket groups on the same row.

• • Your seat number appears on your ticket (e.g. "Seat D7")
• • Some seats may be marked as premium — these are assigned to priority ticket holders first
• • View the interactive seat map on the event page to see availability

No-Show Penalties

If you receive a ticket and don't show up to the event, you may be marked as a no-show. This carries penalties to ensure tickets go to people who actually attend.

What are RSVP Events?

Open events can use a free RSVP model, requiring no tokens or ballot entry. Attendees simply provide basic contact info (name, email, phone) to reserve a spot instantly.

Guest Registration (No Account Needed)

You do not need to register a platform account to attend RSVP events. When registering as a guest:

• • A confirmation email is sent to your inbox immediately upon registration
• • The email includes a unique Guest Management Link
• • Click the link anytime to view your reservation status, access your QR check-in pass, or cancel if your plans change
• • Automatic Sync: If you later sign up for a full platform account using the same email address, all your previous guest registrations, passes, and bookings will automatically link to your new member profile!

Cancellation

If you can no longer attend, please use your guest management link or dashboard to cancel early so your spot can be opened up for someone else.

What are Venue Bookings?

In addition to event ticketing, the platform provides venue and facility reservations. Members and guests can reserve meeting rooms, creative studios, athletic courts, or community spaces offered by participating organizations.

How Booking Works

• • Choose Venue & Slot: Select your preferred date, timeslot, and party size from the venue page.
• • Payment or Free Reservation: Confirm your booking using Clovers or via free guest registration.
• • Admin Approval: Certain specialized venues require organizer review; your booking remains pending until approved.
• • Guest Booking Support: Guests can book without an account and manage reservations via their secure email link.

Cancellations & No-Show Policy

If your plans change, please cancel at least 24 hours prior to the scheduled time. Bookings cancelled 24+ hours in advance have their virtual credits refunded. Failing to attend without timely cancellation results in a no-show penalty.

Daily Mini-Game Challenges

Visit the Games Hub to take on daily challenges like the Korean stroke drawing test. Complete puzzles each day to earn bonus Clovers and XP!

Confirmation Deadlines

When you win a ballot, you must confirm within the given deadline (usually 24-48 hours). If you miss the deadline, your registration is marked as expired and the slot is given to the next person in line. Expired registrations do not incur a penalty.

Waitlist Promotions

If you are promoted from the waitlist to a selected spot, you'll receive both a notification and an email. You must confirm within the event's confirmation deadline. Missing this deadline does not carry a penalty.

Fair Play

Each member can register for a limited number of tickets per event (usually 2). This ensures that everyone gets a fair chance. Creating multiple accounts to game the system is not allowed and may result in account suspension.

Earn Rewards for Feedback

From time to time, the organizers may publish surveys to gather your feedback. Completing a survey can earn you Clovers and XP as a thank-you for your time.

Surveys may be standalone or linked to specific events. Event-linked surveys may only be available to ticket holders of that event.

Where to Find Surveys

• Dashboard — pending surveys appear as blue cards at the top of your dashboard
• Event pages — after an event ends, a linked survey prompt will appear on the event page
• Notifications — you'll receive a notification when a survey is available for you

Question Types

Surveys include a variety of question types: star ratings (1-5), free text, single choice, and multiple choice. Some questions may only appear based on your answers to previous questions (conditional logic).

Note: You can only submit one response per survey. Once submitted, your answers cannot be changed.